Privacy Policy

Effective Date: 26th February, 2026
Website: askEleanor.com
Business Name: Eleanor

1. Introduction

Eleanor (“we”, “us”, “our”) respects your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use withEleanor.com and related services.

We are committed to handling your information in accordance with:

The New Zealand Privacy Act 2020
Applicable international privacy laws including the EU General Data Protection Regulation (GDPR) where relevant
Global best-practice privacy standards

If you have questions at any time, you can contact us at:
📧 hello@askEleanor.com

2. What Information We Collect

We collect only the information necessary to provide the Eleanor service.

A. Information You Provide Directly

When you use Eleanor, you may provide:

Name
Email address
Account login details
Your task lists
Available discretionary hours
Context information (life stage, responsibility load, stress level, etc.)
Payment details (processed securely via Wix Payments or relevant payment provider)

B. Information Collected Automatically

When you visit the website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Cookies and usage data

This information helps us operate and improve the site but is not used for behavioural profiling or advertising.

3. How We Collect Information

We collect information when you:

Sign up for a free calibration
Create a member account
Complete the weekly calibration form
Subscribe to a membership plan
Contact us via email or contact forms
Interact with the website via cookies or analytics tools

We use Wix infrastructure, Make.com automation, OpenAI API processing, and Airtable storage to operate the service .

4. Why We Collect Your Information

We collect personal information solely to:

Deliver your weekly calibration
Maintain your account (if you are a member)
Process payments
Provide customer support
Improve functionality and service stability
Comply with legal obligations

We do not:

Sell personal data
Rent personal data
Use behavioural tracking for advertising
Send marketing without explicit consent

5. Legal Basis for Processing (GDPR)

If you are located in the European Union or United Kingdom, our legal basis for processing your personal information includes:

Contractual necessity – to provide the service you request
Consent – where you opt in to communications
Legitimate interests – to operate and secure the website
Legal compliance – where required by law

6. How We Store and Protect Your Information

Your information is stored using trusted third-party platforms, including:

Wix (website hosting and membership authentication)
Airtable (data storage)
Make.com (workflow automation)
OpenAI API (AI processing of your submitted calibration inputs)

We implement reasonable administrative, technical, and organisational safeguards to protect your data.

While we take security seriously, no internet transmission or storage system can be guaranteed 100% secure.

7. How We Use AI Processing

Your submitted task lists and context information are processed by OpenAI’s API to generate your calibration output.

We do not use your personal data to train AI models. Processing is limited to generating your requested output.

8. Sharing and Disclosure

We may share information only:

With service providers necessary to operate the platform
To comply with legal obligations
To enforce our Terms of Service
If required by law enforcement authorities

We do not sell or trade your information.

9. International Data Transfers

Because we use global service providers (e.g., Wix, OpenAI), your information may be processed outside New Zealand.

Where international transfers occur, we rely on appropriate safeguards consistent with GDPR and global privacy standards.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable site functionality
Maintain secure login sessions
Understand basic site usage patterns

Third-party services (such as Wix or analytics tools) may place cookies subject to their own privacy policies.

You may disable cookies in your browser settings, though this may affect site functionality.

11. Marketing Communications

We do not send marketing communications without your explicit consent.

If you choose to subscribe to updates, you may opt out at any time using the unsubscribe link or by contacting us.

12. Withdrawing Consent & Accessing Your Information

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data
Withdraw consent where processing is based on consent
Request restriction of processing (where applicable)
Request a copy of your data (data portability)

To exercise any of these rights, contact:
📧 hello@Eleanor.com

We will respond within the timeframes required by applicable law.

13. Data Retention

We retain personal information only as long as necessary to:

Provide the service
Maintain your account
Comply with legal and accounting obligations

Free calibration submissions that do not convert to membership may be deleted after a reasonable operational period.

14. Children’s Privacy

Eleanor is intended for adults carrying significant responsibility load .

We do not knowingly collect personal information from individuals under 16 years of age.

If we become aware that a child has provided personal information, we will delete it promptly.

15. Privacy Policy Updates

We may update this Privacy Policy from time to time.

Changes will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated policy.

16. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Eleanor
📧 hello@askEleanor.com
🌐 withEleanor.com

If you are located in New Zealand and believe your privacy rights have been breached, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.